2. Repair Diagnosis & Assumptive Close
HIGH-CONVERSION SCRIPT
"I can absolutely get that fixed for you. We see this all the time and our techs are experts with it. To make sure I check our real-time inventory for your exact parts, what brand and specific model phone do you have, and what's the main issue?"
ASSUMPTIVE CLOSE SCRIPT (Quote & Pitch)
"Perfect, we have those premium parts in stock right now. The total for that complete repair including parts and a premium lifetime warranty is just $[Price]. It will only take our tech about 30 to 45 minutes to finish it up. I have openings for drop-offs this afternoon at 2:00 PM or would 4:30 PM work better for you?"
Pivot Script: "I completely understand. Keep in mind that we also buy old or broken devices cash on the spot, and we offer fast financing options on certified pre-owned upgraded devices. Would you want to check out some cheap replacement models instead?"
