Refund policy

Return & Refund Policy — e Mobile Repair Service
Last Updated: August 31, 2026

At e Mobile Repair Service, we stand behind our products, repairs, protection plans, and technical services. Please review our specific return and refund guidelines below:

1. Online & In-Store Device Sales (e.g. Phones, Tablets, Computers)
- Window: 14 days from the date of purchase.
- Condition: Devices must be returned in the exact physical and functional condition as sold, with all original accessories and packaging. 
- Restocking Fee: A $50 restocking fee applies to all non-defective device returns.
- Exclusions: Devices with activated cloud locks (iCloud, Google FRP), physical/liquid damage, or missing components are non-refundable.

2. Device Repairs & Service Intake
- Service Labor: Repair labor fees are non-refundable once the service is successfully completed.
- Warranty Repairs: Standard repairs include a 30-Day Parts & Labor Warranty. If a replaced part fails within 30 days, we will repair or replace it at no charge.
- Voids: The repair warranty is voided if the device sustains subsequent drops, impact, liquid exposure, or third-party tampering.

3. eShield+ Protection Plan
- Cooling-Off Period: Subscriptions may be cancelled within 7 days of initial enrollment for a full refund, provided no claims have been filed.
- Monthly Subscriptions: Monthly eShield+ plans may be cancelled at any time. Cancellation takes effect at the end of the current billing cycle; partial or prorated refunds are not issued.

4. Lease-to-Own Agreements (RTO MOBILE)
- Returns, cancellations, and buyouts for RTO MOBILE contracts are strictly governed by the specific lease contract signed at the time of financing.

5. Accessories Policy (Cases, Tempered Glass, Cellhelmet, Chargers)
- Tempered Glass: All tempered glass sales are final once opened or application has been attempted.
- Cellhelmet Accessories: Cellhelmet products are backed by Cellhelmet’s manufacturer warranty and screen protection guarantees (customer registration required with Cellhelmet). Defective accessories may be exchanged within 14 days with receipt.
- Charging Blocks & Cables: Unopened items may be returned within 14 days; defective items may be exchanged within 14 days.

6. Trade-In Transactions
- Finality: Once a trade-in offer is accepted, processed, and paid out, the transaction is final and permanent. Trade-in devices cannot be returned, recovered, or swapped back under any circumstances.

7. In-Home & Remote Tech Support
- Satisfaction Issues: Notification of dissatisfaction must be made within 48 hours of service completion for troubleshooting review. Completed diagnostic time and cancellations made within 24 hours of scheduled appointments are non-refundable.

Contact Us:
For questions regarding returns, please contact eMobileRepairService@gmail.com