Privacy policy

At e Mobile Repair Service, located in Hinesville, Georgia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, utilize our repair and tech support services, engage in trade-ins, enroll in eShield+, or enter into lease agreements.

1. Information We Collect
- Personal Identification Information: Name, billing/shipping address, email address, and phone number provided during purchases, form submissions, or account creation.
- Device & Technical Information: Device serial numbers, IMEI, device model, lock status, operating system data, and diagnostic logs obtained during repairs, diagnostics (via M360 software), or trade-ins.
- Financial & Transactional Data: Payment card details, billing records, transaction histories, and lease financing details (processed securely via Shopify and our financial partners).
- Service & Support Logs: Communications, appointment scheduling data (via Sesami), form entries (via Formspree), and records of in-home or remote tech support sessions.

2. How We Use Your Information
- To process online orders, device sales, accessories purchases, and repair service tickets.
- To execute device intake diagnostics, SIM lock checks, and technical support sessions.
- To manage eShield+ protection plans, RTO MOBILE lease accounts, and customer communications.
- To prevent fraud, verify identity for trade-ins, and ensure compliance with cash-on-delivery and security policies.
- To send order status updates, appointment reminders, and customer service communications.

3. Data Security During Repairs & Diagnostics
- Customer Data Privacy: Our technicians do not intentionally access, view, or copy personal files, photos, or messages during repairs. Testing device functionality post-repair may require accessing basic operating system features.
- Diagnostic Tools: We utilize professional diagnostic software strictly to evaluate hardware functionality, check battery health, verify SIM lock status, and ensure post-repair quality.
- Data Backup: Customers are strongly advised to back up all personal data prior to leaving devices for service. We are not responsible for data loss.

4. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers necessary to run our business operations, including:
- E-Commerce & Forms: Shopify, Formspree.
- Scheduling & Operations: Appointify, Easyteam.
- Financial Partners: RTO MOBILE financing providers and secure payment gateways.
- Legal Compliance: Law enforcement authorities when required by law (e.g., verifying ownership for trade-ins or recovering reported lost/stolen devices).

5. Cookies and Tracking Technologies
Our website uses cookies, tracking pixels, and analytics tools (including HubSpot and Shopify analytics) to enhance user experience, analyze website traffic, and customize storefront content. You can disable cookies through your browser settings.

6. Data Retention & Security
We implement robust administrative, technical, and physical security measures to protect your information. Customer records and transaction histories are retained as required by tax, accounting, and operational regulations.

7. Your Rights & Choices
You have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your account data. To exercise these rights, contact us using the details below.

8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Company: e Mobile Repair Service
- Location: Hinesville, Georgia
- Email: support@emobilerepairservice.com