TERMS OF SERVICE & MASTER AGREEMENT

Company: e Mobile Repair Service

Last Updated: August 31, 2026

Welcome to e Mobile Repair Service. By purchasing from our website, visiting our store, utilizing our repair services, participating in trade-ins, subscribing to eShield+, financing through RTO MOBILE, or receiving remote/in-home tech support, you agree to the following terms and conditions.

1. General Terms & Online Device Sales

• Device Condition Disclosures: Devices sold on our platform may be New, Certified Pre-Owned, or Refurbished. Each listing details the cosmetic condition and technical functionality.

• Pricing & Availability: All prices are subject to change without notice. We reserve the right to cancel or refuse any order due to pricing errors or stock unavailability.

• Order Processing & Verification: Orders may be subject to identity verification to prevent fraudulent purchases.

2. Device Repair & Service Intake Agreement

By leaving a device for repair or submitting a repair order online, you agree to the following:

• Data Loss Disclaimer: Repair processes carry an inherent risk of data loss. You are solely responsible for backing up all data, photos, and contacts prior to service. e Mobile Repair Service is not responsible for any lost or corrupted data.

• Pre-Existing Conditions & Liquid Damage: Devices with prior liquid damage, severe physical impact, or motherboard defects may deteriorate further during diagnostic or repair procedures. We are not liable for pre-existing issues uncovered during service.

• Repair Authorization: You authorize our technicians to open, test, and perform repairs on your device. You acknowledge that opening certain devices may void original manufacturer warranties (e.g., Apple, Samsung).

• Abandonment Policy: Devices left unpaid or unclaimed for more than 30 days after completion notification will be deemed abandoned and may be sold or recycled to cover repair and storage costs.

• Repair Warranty: Standard repairs include a 90-Day Limited Parts & Labor Warranty. This warranty covers defective replacement parts but does not cover accidental damage, drops, liquid exposure, or unauthorized third-party tampering post-repair.

3. eShield+ Protection Plan

• Plan Scope: eShield+ provides designated protection coverage for enrolled hardware against eligible defects and damages as outlined in your specific enrollment tier.

• Enrollment & Eligibility: Devices must pass a physical diagnostic and functional inspection before enrollment approval.

• Claims & Deductibles: All claims are subject to applicable plan deductibles and device repair limits. Repair or replacement decisions are made at the sole discretion of e Mobile Repair Service.

• Cancellation & Monthly Billing: Recurring billing automatically processes on your agreed billing date. Non-payment results in immediate suspension or cancellation of eShield+ coverage.

4. Lease-to-Own Agreements (RTO MOBILE)

• Lease Terms: Rent-to-Own (RTO) transactions are governed by the specific RTO MOBILE lease agreement executed at the time of financing.

• Ownership Transfer: Ownership of the leased device remains with the leasing provider/e Mobile Repair Service until all lease payments, interest, and buyout options are paid in full.

• Default & Locking Mechanisms: In the event of missed or defaulted payments, the device may be subject to remote software locking, rendering it unusable until the account is brought current.

5. Accessories Policy (Cellhelmet, Cables, Cases, Glass)

• Tempered Glass & Screen Protectors: All tempered glass sales are final once opened or applied. We are not responsible for misapplication, dust specks, or post-installation cracking.

• Cellhelmet Products: Cellhelmet accessories (including screen protection guarantees) are backed by Cellhelmet’s manufacturer warranty. Customers must register their Cellhelmet product directly with Cellhelmet within the required registration window to qualify for any screen replacement guarantee.

• Charging Blocks & Cables: Defective charging cables or blocks may be exchanged within 14 days of purchase with original receipt and packaging, provided there is no evidence of physical abuse or liquid exposure.

6. Trade-In Policy

• Ownership Verification: You affirm that you are the lawful owner of any device traded in. Devices reported as lost, stolen, or blacklisted will be turned over to law enforcement.

• Account Removal: All activation locks (iCloud, Google FRP, Samsung Account, passcodes) must be removed before trade-in completion.

• Valuation & Finality: All trade-in valuations are estimated until in-person diagnostic testing is complete. Once a trade-in transaction is finalized, ownership transfers to e Mobile Repair Service and the transaction cannot be reversed.

7. In-Home & Remote Tech Support

• Remote Support Requirements: Remote sessions require a high-speed internet connection and client authorization to establish a secure session.

• In-Home Support Access: An adult (18+) must be present for the entire duration of an in-home service appointment. You agree to provide a safe, accessible workspace for our technician.

• Liability Limitations: e Mobile Repair Service is not liable for network outages, pre-existing software corruption, system incompatibility, or third-party ISP failure during support sessions. Cancellations made with less than 24 hours' notice may incur a service charge.

8. Contact Information

For questions regarding these Terms of Service or any related policies, please reach out to us:

• Company Name: e Mobile Repair Service

• Support Email: eMobileRepairService.com

• Phone Number: 912-320-0707

• Store Address: 501 W General Screven Way, STE I, Hinesville GA, 31313