Shipping policy

Shipping Policy — e Mobile Repair Service
Last Updated: August 31, 2026

At e Mobile Repair Service in Hinesville, Georgia, we strive to process, ship, and handle all orders and mail-in repairs promptly and securely.

1. Order Processing Times
- Orders and accessory purchases are typically processed within 1 to 2 business days (excluding weekends and holidays) after payment verification.

2. Shipping Rates & Delivery Estimates
- Standard Shipping: Delivered within 3–5 business days via major carriers (USPS/UPS). Rates are calculated at checkout based on weight and destination.
- Expedited Shipping: Delivered within 2–3 business days for urgent accessory or device orders.
- Local Store Pickup: Free local pickup is available at our Hinesville, GA storefront during regular business hours.

3. Mail-In Repair Shipping Logistics
- Inbound Shipping (Sending to Us): Customers mailing devices to our facility for repair are responsible for secure packaging, tracking, and shipping costs unless a prepaid label was provided via an approved service ticket.
- Outbound Shipping (Returning to You): Completed mail-in repairs are shipped back via insured, signature-required carrier methods. Return shipping and handling fees are included or billed at repair checkout.

4. Order Tracking
- Once your order or repaired device has been dispatched, you will receive a confirmation email containing a tracking number.

5. Missing, Lost, or Damaged Shipments
- Damaged in Transit: If your package arrives damaged, save all original packaging and notify us within 48 hours of delivery with photographic evidence to assist with carrier claims.
- Lost Packages: e Mobile Repair Service is not liable for packages marked as delivered by the carrier or delivery delays caused by incorrect addresses provided at checkout.

6. Contact Us
For questions regarding shipping or mail-in repairs, please contact us at eMobileRepairService@gmail.com